FAQs
General Questions
Do you have a physical store?
💬 Yes, we have a physical store located at Shop #6 & 7, Second Floor, The MOI Mall, F-11.
❓ How do I contact customer support?
💬 You can reach out to our customer support team via email at hob.thehouseofbrands@gmail.com or through our contact form on the website.
Ordering & Payment
❓ How do I place an order?
💬 Simply browse our website, add your favorite items to the cart, and proceed to checkout. Once you complete your payment, you’ll receive an order confirmation email.
❓ What payment methods do you accept?
💬 We accept credit/debit cards, COD, and other secure payment options. All transactions are encrypted for your security.
❓ Can I modify or cancel my order after placing it?
💬 Orders are processed quickly, so we can’t guarantee modifications or cancellations. However, please contact us as soon as possible, and we’ll try our best to assist you.
Exchange & Returns
❓ What is your exchange policy?
💬 All sales are final, and no refunds are offered. However, you can exchange your purchase within 7 days, provided it is accompanied by the original sales receipt and HOB packaging.
❓ How do I request a return?
💬 We do not accept returns. However, you can request an exchange by emailing us at hob.thehouseofbrands@gmail.com or calling us at +92-311-5361693 between 12 PM to 10 PM, Monday to Sunday.